Refund Policy

Cancellation and Refund Policy
At ArborAurra, we aim to provide a seamless shopping experience. We understand that there may be times when you need to cancel an order or request a refund. Below are the details of our cancellation and refund policies to guide you through the process.
1. Order Cancellation:

• Before Shipping:

  • You can cancel your order anytime before it is shipped. To cancel, please contact our Customer Support team at rdcreativehub51000@gmail.com with your order details.

  • If the order is successfully canceled before shipment, a full refund will be processed to your original payment method. This includes all applicable taxes and shipping fees.

• After Shipping:

  • Once your order has been shipped, it cannot be canceled. However, you may initiate a return after receiving the item, following our Return and Refund Policy (outlined below).

2. Return and Refund Policy:
If you are not satisfied with your purchase, we offer a return option subject to the following conditions:

• Eligibility for Return:

  • Returns must be initiated within [X] days of receiving the product.

  • Items must be unused, undamaged, and in their original packaging with all tags and accessories.

  • Custom or made-to-order items are non-returnable unless there is a defect or damage upon delivery.

• Return Process:

  • To initiate a return, please contact our Customer Support team at [email/contact number] with your order number and reason for return.

  • Our team will provide instructions on how to ship the item back to us. Please ensure the product is packed securely to avoid damage during transit.

  • Return shipping costs will be the customer’s responsibility unless the item received was defective or damaged.

3. Refund Process:

• Refund Timeline:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. This process usually takes 2 business days from the date we receive the returned product.

  • If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original payment method. The exact time frame depends on your bank or payment provider.

• Refunds for Cash on Delivery (COD) Orders:

  • For COD orders, refunds will be processed via bank transfer or store credit. Our customer support team will contact you to obtain the necessary details to process the refund.

4. Damaged or Defective Items:

• If you receive a damaged or defective product, please notify us within 48 hours of receiving the item. We will arrange for a replacement or a full refund, including any shipping fees, after verification.

• For damaged items, we may require photographic proof of the damage before processing the return or refund.

5. Non-Refundable Situations:
Refunds will not be processed under the following circumstances:

• Late returns: Returns initiated after the 7 days window.

• Used or damaged items: Items that have been used, altered, or damaged by the customer.

• Custom-made or final sale items: Special-order products or items marked as "final sale."

Contact Us:
If you have any questions or need assistance with cancellations or refunds, please reach out to our Customer Support team. We are here to help!